Privacy policy

This privacy policy was last updated in March 2024

My contact details 

Name: Louise Heath

Email: lheath@lhediting.com

Website: https://lhediting.com

The type of personal information I collect 

I currently collect and process the following information:

·  Full name

·  Business name (if applicable)

·  Email address

·  Telephone number

·  Postal address

·  Information relating to your enquiry/project details

·  Project files (or sample files)

How I get the personal information and why I have it

Most of the personal information I process is provided to me directly by you via:

·  Email (GoDaddy and Microsoft Exchange)

·  Telephone (02-UK)

·  Contact form on website (GoDaddy)

I also receive personal information indirectly, from the following sources in the following scenarios:

·  From third parties involved in your specific copyediting/proofreading project, be that a publisher or someone else, who has your express permission to pass on the personal information

I use the information that you have given me in order:

·  to contact and liaise with you regarding your project

·  to carry out proofreading and copyediting services on your documents

·  for invoicing and purposes related to my tax authority (HMRC)

·  to record your agreement to the Terms and Conditions

·  to analyse how visitors use my website

I may share this information with:

·  other people legitimately involved in the copyediting/proofreading project, but only with your express consent

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases I rely on for processing this information are: 

(a) We have a contractual obligation.

(b) I have a legitimate interest.

How I store your personal information 

Your information is securely stored on:

·  GoDaddy (website host) (https://www.godaddy.com/en-uk/legal/agreements/privacy-policy)

·  Computer hard drives – my computers are password-protected and those passwords are never shared

·  Microsoft Exchange (Office 365) email account (https://learn.microsoft.com/en-us/exchange/about-documentation/privacy-statement?view=exchserver-2019)

·  Apple iCloud storage (https://www.apple.com/legal/privacy/en-ww/)

Because clients may work with me on an ongoing basis, I do not delete data unless specifically requested to do so. HMRC requires me to keep records for at least five years from the 31 January submission deadline of the relevant tax year. Please let me know via email (lheath@lhediting.com) if you would like me to delete or amend your records, which I will action immediately (as long as compliant with HMRC’s requirements detailed above).

Cookies

Cookies are small files downloaded on to the user’s computer when they visit a website, for purposes such as remembering preferences and counting the number of people who visit that website. 

My website (https://lhediting.com) is powered by GoDaddy and uses advanced tracking to collect aggregated, anonymised data to improve site performance, such as page loading speed, and provide information on how many people are visiting the site. It also provides metrics on any third-party integrations (none currently). 

You can use your browser settings to delete, block or allow cookies – for more information, visit the Information Commissioner’s Office at: https://ico.org.uk/for-the-public/online/.

Your data protection rights 

Under data protection law, you have rights including:

Your right of access - You have the right to ask me for copies of your personal information. 

Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete. 

Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances (this does not apply under the ‘Contractual obligation’ lawful basis).

Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances (this does not apply under the ‘Legitimate interest’ lawful basis).

You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Please contact me at lheath@lhediting.com if you wish to make a request.

How to complain

If you have any concerns about my use of your personal information, you can make a complaint to me, Louise Heath, at lheath@lhediting.com.

You can also complain to the ICO if you are unhappy with how I have used your data.

The ICO’s address: 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk